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\\nCorporate: Certificate of company registration, Certificate of VAT registration and Bank book \",\"isExpanded\":false},{\"id\":\"2\",\"question\":\"What are Prohibited and Restricted products for sale on Lazada?\",\"answer\":\"If you are not sure if an item you are intending to list can be sold on Lazada, please refer to our Prohibited and Controlled Products List for more information.\",\"isExpanded\":false},{\"id\":\"3\",\"question\":\"What happens when sellers list Prohibited Products?\",\"answer\":\"Seller will face account deactivation once he accumulates 48 non-compliance points or more. Depending on the severity, under some circumstances, Lazada may make the decision to deactivate seller accounts immediately even if the seller has not accumulated the maximum number of non-compliance points.\",\"isExpanded\":false},{\"id\":1744789019469,\"question\":\"Why do we need the return process and what is the benefit of the return process?\",\"answer\":\"Having a proper return process not only boosts customer satisfaction but also enhances operational efficiency, giving sellers the authority to make decisions regarding returns while ensuring compliance with buyer protection laws. Here are the key benefits of having a return process:
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\\n2. Settle Return Through Communication with Buyers: A return process provides an opportunity for sellers to engage with buyers directly through chat or messaging. This allows sellers to resolve issues without requiring the return of the item. For example, if a buyer finds that the product isn't working, the seller can offer guidance on proper usage, preventing the need for a return.\",\"isExpanded\":false}],\"enableFullScreen\":true,\"helpButton\":{\"text\":\"Need more help\",\"link\":\"\"}},\"id\":\"2_1742191855131\",\"hidden\":false,\"skeletonRatio\":1.64,\"i18nData\":{\"zh_CN\":{\"title\":\"常见问题\",\"list\":[{\"id\":\"1\",\"question\":\"在 Lazada 注册需要哪些文件？\",\"answer\":\"个人：身份证明、税务和银行存折
\\n企业：公司注册证书、增值税注册证书和银行存折 \",\"isExpanded\":false},{\"id\":\"2\",\"question\":\"在 Lazada 上销售的禁止和限制产品有哪些？\",\"answer\":\"如果您不确定您打算列出的商品是否可以在 Lazada 上销售，请参考我们的 禁止和受控产品清单以获取更多信息。\",\"isExpanded\":false},{\"id\":\"3\",\"question\":\"当卖家列出禁止产品时会发生什么？\",\"answer\":\"一旦卖家累计 48 个不合规积分或更多，账户将面临停用。根据严重程度，在某些情况下，即使卖家尚未累计到最大的不合规积分，Lazada 也可能决定立即停用卖家账户。\",\"isExpanded\":false},{\"id\":1744789019469,\"question\":\"我们为什么需要退货流程，退货流程有什么好处？\",\"answer\":\"拥有适当的退货流程不仅能提升客户满意度，还能提高运营效率，使卖家有权做出关于退货的决策，同时确保遵守买家保护法。以下是拥有退货流程的主要好处：
\\n1. 做出退货决策的权力： 卖家有权决定是否批准或拒绝退货、发放退款，或将退货请求转交给 Lazada 代理处理。这一权力有助于减少无效的退货索赔，并允许卖家筛选出欺诈买家。
\\n2. 通过与买家沟通解决退货问题： 退货流程为卖家提供了一个通过聊天或消息与买家直接互动的机会。这使得卖家能够在不需要退回商品的情况下解决问题。例如，如果买家发现产品无法正常工作，卖家可以提供正确使用的指导，从而避免退货的需要。\",\"isExpanded\":false}],\"enableFullScreen\":true,\"helpButton\":{\"text\":\"需要更多帮助\",\"link\":\"\"}},\"id_ID\":{\"title\":\"FAQ\",\"list\":[{\"id\":\"1\",\"question\":\"Dokumen apa yang diperlukan untuk mendaftar di Lazada?\",\"answer\":\"Individu: Informasi ID, Pajak dan Buku Bank
\\nPerusahaan: Sertifikat pendaftaran perusahaan, Sertifikat pendaftaran PPN dan Buku Bank \",\"isExpanded\":false},{\"id\":\"2\",\"question\":\"Apa saja produk yang Dilarang dan Terbatas untuk dijual di Lazada?\",\"answer\":\"Jika Anda tidak yakin apakah barang yang ingin Anda daftarkan dapat dijual di Lazada, silakan merujuk ke Daftar Produk yang Dilarang dan Terkontrol untuk informasi lebih lanjut.\",\"isExpanded\":false},{\"id\":\"3\",\"question\":\"Apa yang terjadi ketika penjual mendaftar Produk yang Dilarang?\",\"answer\":\"Penjual akan menghadapi penonaktifan akun setelah mengumpulkan 48 poin ketidakpatuhan atau lebih. Tergantung pada tingkat keparahan, dalam beberapa keadaan, Lazada dapat memutuskan untuk menonaktifkan akun penjual segera bahkan jika penjual belum mengumpulkan jumlah maksimum poin ketidakpatuhan.\",\"isExpanded\":false},{\"id\":1744789019469,\"question\":\"Mengapa kita perlu proses pengembalian dan apa manfaat dari proses pengembalian?\",\"answer\":\"Memiliki proses pengembalian yang tepat tidak hanya meningkatkan kepuasan pelanggan tetapi juga meningkatkan efisiensi operasional, memberikan penjual wewenang untuk membuat keputusan terkait pengembalian sambil memastikan kepatuhan terhadap undang-undang perlindungan pembeli. Berikut adalah manfaat utama dari memiliki proses pengembalian:
\\n1. Wewenang untuk Membuat Keputusan Pengembalian: Penjual diberdayakan untuk memutuskan apakah akan menyetujui atau menolak pengembalian, mengeluarkan pengembalian dana, atau meneruskan permintaan pengembalian untuk ditangani oleh agen Lazada. Wewenang ini membantu mengurangi klaim pengembalian yang tidak valid dan memungkinkan penjual untuk menyaring pembeli yang curang.
\\n2. Menyelesaikan Pengembalian Melalui Komunikasi dengan Pembeli: Proses pengembalian memberikan kesempatan bagi penjual untuk berinteraksi langsung dengan pembeli melalui obrolan atau pesan. Ini memungkinkan penjual untuk menyelesaikan masalah tanpa memerlukan pengembalian barang. Misalnya, jika pembeli menemukan bahwa produk tidak berfungsi, penjual dapat memberikan panduan tentang penggunaan yang benar, mencegah kebutuhan untuk pengembalian.\",\"isExpanded\":false}],\"enableFullScreen\":true,\"helpButton\":{\"text\":\"Butuh bantuan lebih lanjut\",\"link\":\"\"}}}}],\"navInfo\":{},\"pageStyle\":{\"name\":\"Custom schemes\",\"backgroundColor\":\"#fff\",\"value\":5,\"backgroundScheme\":5}}"};window.LAGO_CMS_INFO=cmsInfo; })();